FAQ

FREQUENTLY ASKED QUESTIONS

1 Q: What is the name of the owner?

Answer
A: The Owner and Master Tailor is Theresa, bringing to you over 30 years of experience in alterations and tailoring. We are a family-owned business since 2000 and look forward to meeting you! She comes with a reputation of expertise starting from her sewing apprenticeship days in Vietnam during the War to her alterations history in Cincinnati and Northern Kentucky. For more info on her skills, see her biography.

2 Q: Where is your shop located and what are your hours?

Answer
A: We are at 3068 Dixie Hwy, Erlanger, KY in the strip across from Kmart. Our number is ► (859) 426-1575 ► We are just 15 minutes south of downtown Cincinnati.

We have proudly served the Cincinnati and Northern Kentucky since 2000. Some of our neighborhood areas include Ft. Mitchell, Ft. Thomas, Edgewood, Florence, Park Hills, Villa Hills.

Our hours are Monday – Friday 9 AM – 6 PM, and Saturday 9 AM – 2 PM. We are CLOSED on Sundays.

Join our Facebook page to stay current on holiday schedule breaks and emergency closings due to snow.

3 Q: Do you offer emergency rush services?

Answer

A: Yes! We offer emergency rush services that need to be done earlier than the regular turnaround time. A small surcharge will be applied per garment. We are here when you need us.

4 Q: Do I need to make an appointment?

Answer
A: All services are walk-in, no appointment necessary. Only bridal dresses are by appointment.

5 Q: What services do you offer?

Answer
A: Our Services page has more details. If we were to list all our services, you would be scrolling forever.

If you need a service that is not listed, please call us ► (859) 426-1575

At this time, we don’t offer sewing lessons, tuxedo rentals, or alterations on most leather garments.

6 Q: What's the process to get my clothes altered?

Answer
A: Here’s a 1-2-3 step list of instructions on what to expect when visiting us!

Walk-in with your garment, no appointment necessary. For bridal dresses, call to book an appointment ►(859) 426-1575
Bring your undergarments and shoes and come in for your fitting and price assessment. We will measure and pin the garment as you tell us your vision and if you prefer a tighter or more relaxed feel. Afterwards, an exact price will be given. Pay up front with cash, MasterCard or Visa.
A pick-up date will be scheduled and provided for you along with your pick-up receipt.Within 30 days, swing by for a pick-up and provide us your pick-up receipt. Before you leave the shop, try it on for a final fitting. Get ready to be complimented!

7 Q: What do I bring to a fitting?

Answer
A: At every fitting, please bring your exact shoes and undergarments for the perfect fit.

8 Q: How long will it take to complete my alterations?

Answer
A: For simple work on every day clothing such as hemming and minor repairs, it takes less than a few days or even one day.

Bridesmaids, Mother of the Bride, Prom, Homecoming and formal alterations usually begin 1-2 months in advance.

Bridal dress alterations usually begin 2 or more months prior to your Wedding Day. Brides should book an appointment with us as soon as a Wedding Date is set so we can start carefully planning each of your fittings.

9 Q: Do you provide professional steaming services?

Answer
A: We handle your garments with the greatest care and provide steaming and ironing for FREE when you have your alterations done with us.

10 Q: Do you have a price list?

Answer
A: Each garment is unique with different fabric and construction. There is so much variation between garments that our pricing is custom. We can give you an estimate over the phone and email based on your description but we will not be able to give exact pricing until we see the garment on you during the fitting and price assessment.

11 Q: When and how do I pay?
Answer
A: You can pay up front when you drop off your garment. We accept cash, Visa and MasterCard.

12 Q: I'm unsatisfied with my alterations. What do I do?!
Answer
Q: We guarantee that all work is done to your 100% satisfaction. You will understand why we are obssessed with asking questions about your vision as you are being fitted, and that we insist on a final fitting during your pick up.
If you are still unsatisfied WITHIN 10 days of pickup, we will try our best to re-alter your garment with the best of our ability.

Garments brought back to us AFTER 10 days may be eligible for a repair for a portion of the original price at the discretion of the owner.

OPENING HOURS


Monday-Friday  9:00 am – 6:00 pm


Saturday  09:00 am – 2:00 pm


Sunday  Closed

VISIT US

ADDRESS
3068 Dixie Hwy
Erlanger, KY 41018
across from Kmart

PHONE
(859) 426-1575


We put forth quality work in every stitch with great service and at great prices. Our work is 100% guaranteed.

Pin It on Pinterest

Share This